ONLINE PURCHASE TERMS
- We only accept payment via your credit card, including Visa, MasterCard and WeChat Pay. You must be the cardholder of the credit card used for purchase.
- All orders once successfully made cannot be changed, cancelled, refunded nor exchanged.
- Please ensure a valid 8-digit Hong Kong SAR phone number is provided upon check-out in order to receive SMS or call from SF for delivery purpose from S.F Standard Delivery Service. While you should receive SMS from S.F Store Self-pickup Service and S.F Locker Self-pickup Service with all +852/+853/+86 mobile number
- SMS will be sent to your mobile on or before the delivery date with your SF waybill number. You may check the delivery status with this waybill number on SF website.
- We will send an order confirmation email to you in which details of the order will be included. If you did not receive an order confirmation email, please contact our customer service.
If you have any questions, you can contact our customer service by email or phone as below:
Telephone： +852 3180 1648 Telephone： firstname.lastname@example.org Operating Hours： Monday to Friday from 9am to 6pm (Exclude Public Holidays)
- If we have to contact you we will do so by writing to you via SMS at the telephone number or email at the email address you provided to us in your order.
- The images of the products on our website are for illustrative purposes only. The product packaging may vary slightly from those images.
- If you have become, or are an existing, Lancôme Hong Kong Club member, for every HK$1 spent equals to 1 Point for Rose and Rose Gold; every HK$1 spent equals to 1.5 Point for Gold and Platinum. Membership points in respect of any order will be only credited in your membership account within 30 working days after online registration. Any points collected under this online shop will be subject to terms and conditions of the Lancôme Hong Kong Club membership scheme (https://www.lancome.com.hk/zh_HK/landing-pages-loyalty-club.html?reward=1%29 ).
- Lancôme reserves the right to amend the terms and conditions without prior notice.
- All matters of dispute are subject to the final decision of Lancôme.
- Maximum 5 sets per set offer per customer in an order.
- Free shipping with every order upon HK$500.
- HK$30 delivery fee will be charged for order below HK$500.
- We only ship to Hong Kong SAR, including Hong Kong Island, Kowloon, New Territories and outlying islands. Macau SAR and mainland China region are not supported at the moment.
- Shipment will arrive at the shipping address approximate in 7 -10 business days under normal circumstances. Delivery service is not available on Saturdays, Sundays and Public Holidays. Delivery service might be affected in light of festive, promotion campaign, special weather conditions, traffic disruption occasion and the vacancy of SF lockers.
- If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.
- We offer SF Standard Delivery Service or SF Store/ Locker Self-pickup Service.
S.F Standard Delivery Service:
- Orders will be delivered to the address and phone no. provided by customer when placing their order.
- P.O Box is not accepted as shipping address.
- Standard Delivery Service is NOT available in specified destinations, including warehouse, logistics center, airport, container terminals, Hong Kong Convention and Exhibition Center and AsiaWorld-Expo. Delivery service is also NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.
- An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.
Delivery Schedule (in exception of Outlying Islands. Please refer to ‘Outlying Islands Delivery Schedule’):
Mondays to Saturdays 09:00 – 19:00 Sundays and Public Holidays Closed
Outlying Islands Delivery Schedule:
Cheung Chau Mondays and Thursdays 14:00 - 18:00 Lamma Island Tuesdays and Fridays 14:00 - 18:00 Peng Chau Wednesdays and Saturdays 14:00 - 18:00
S.F Store Self-pickup Service:
- Orders can be delivered to SF Stores selected by customer at checkout. For business hours of SF stores, please refer to http://www.sf-express.com/hk/tc/other_services/sf_station/sf_station_network/
- All +852/+853/+86 mobile number entered should be able to receive SMS notifications. Customer has to pick up the parcels at specified location within 3 days after receiving the SMS notification. Customer should directly contact SF Express Customer Service Hotline rearrange pickup for overdue parcels.
S.F Locker Self-pickup Service:
- Orders can be delivered to SF Stores selected by customer at checkout. For business hours of SF stores, please refer to https://www.sf-express.com/hk/tc/other_services/intelligent_cabinet/ef_locker/
- All +852/+853/+86 mobile number entered should be able to receive SMS notifications. Customer has to pick up the parcels at specified location within 30 hours after receiving the SMS notification. Customer should directly contact SF Express Customer Service Hotline rearrange pickup for overdue parcels.
SF Express Customer Service Hotline and Office Hours:
SF Hotline:+852 2730 0273 Mondays to Fridays 08:00 - 20:30 Saturdays, Sundays and Public Holidays 08:00 - 20:00